FAQ

Frequently asked questions

Payment

Is my payment safe?


We use one of the safest and most used online payment systems. Transactions is encrypted when card data is exchanged. We use the highest level of security and Nicco Pouches never handles or stores any credit card details. It is safe!




Payment methods


We currently accept Visa, Visa electron and Mastercard cards.




What is 3D Secure?


3D Secure is a security method for card payments online that validates that it is the card owner who carries out the payment. The service is called Verified by Visa for Visa cards and MasterCard SecureCode for MasterCard cards. Being connected to 3D Secure increases security online for you as a consumer. Many banks now require that your card is connected to 3D Secure for purchases online to prevent misuse of the card using stolen card numbers, etc. Please contact your bank if you want to connect your credit card to 3D Secure. They will be able to provide you with an identification method that you use for payments online. If your card is already connected to 3D secure you will be prompted to verify your identity with your code during the payment.





Delivery

Do you have a store where i can visit and shop?


We do not have a physical store and we have only warehouse in Habo - Sweden, all our sales are online.




What is the shipping cost of my order?


The shipping cost is visible in the checkout, it varies depending on how large your order is and which shipping alternative you choose.




Do i have to pay custom duties on products?


Any fees such as customs duties and taxes will be paid by the recipient in his/her own country, and here you also have a personal responsibility as a customer. Custom policies vary widely from country to country, you should contact your local customs office for further information.




Which countries do you ship?


We ship all europe. Check the countries below ; Andorra Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Finland France Germany Greece Guernsey Hungary IcelandI IrelandI Italy Jersey Latvia Liechtenstein Lithuania Luxemburg Malta Netherlands Poland Portugal Romania San Marino Slovakia Slovenia Spain United Kingdom New Zeland




I cannot find my country in the list, can i order?


No, unfortunately, we can not ship to this country at the moment.




Can I order from Finland? Is it legal to order nicotine pouches?


Yes. You can only order Nicotine Pouches that have nicotine level below 4 mg per portion. 4mg products are legal to import in terms of Customs - Tulli laws and you will get your products with no problem at all.





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